Frequently asked questions
Buying, custom work, updates and payments. If your question is not here, ask us directly.
Buying an app
What do I get when I buy an app?
The full application files, a setup guide and access to your account, where you can download new versions. Everything is available as soon as payment is confirmed.
How fast do I get it?
Immediately. When your payment is confirmed the app appears in your account, ready to download.
Do I own the app?
You buy the right to use it for your business under the terms of the licence agreement. The agreement explains exactly what you can do with it.
Custom work
Can you customise an app for my business?
Yes. We can adapt any of our solutions or build something new from scratch. Contact us with what you need and we will send a clear scope and price.
How does a custom project work?
We agree the scope and price first, build in clear stages so you can review progress, and deliver the finished app with documentation.
Where can the app be hosted?
Anywhere that meets the requirements shown on the product page: shared hosting, a VPS or a cloud server.
Updates & support
Do you offer updates?
Yes. New versions are released regularly and you can download them from your account for as long as your update period runs. Longer periods can be added at any time.
What if my update period ends?
Your app keeps working. You simply stop receiving versions released after the period ended, and you keep every version released while it was active.
How do I get support?
Open a support case from your account. We reply there, so everything about your app stays in one place.
Payments & refunds
Which payment methods do you accept?
You can top up your balance by card, PayPal, crypto or bank transfer, then buy from your balance. Where the provider allows it, payments are confirmed and delivered automatically.
What is your refund policy?
See our Refund Policy for the full terms, including the conditions and the window in which a refund can be requested.
Where can I find my invoices?
Every order has an invoice in your account under My Orders. If you need one reissued or amended, contact support with the order number.
Accounts & security
How do I reset my password?
Use Forgot Password. The reset link is sent to your registered email address and is time-limited.